When conflict happens, our attention naturally goes to the other person. What they said. What they did. How they reacted. Why they are being difficult.
But what if part of the solution begins with looking at ourselves?
Every interaction involves behavior on both sides. The way we communicate, react, interpret someone else's actions, defend ourselves, or respond under pressure can influence what happens next—often without us realizing it.
In this presentation, Debbie Longo takes audiences beyond simply learning how to “deal with difficult people.” Participants explore how behavioral patterns, emotional reactions, assumptions, communication styles, and triggers can turn a disagreement into an ongoing conflict.
By learning to recognize their own role in an interaction, participants gain something far more useful than the ability to control another person's behavior: the ability to change their own response.
You may not be able to change the other person. But when you change your behavior, you can change the entire interaction.
